REFUND POLICY

We understand that things don’t always fit or feel right for everyone, so if you are not happy with your online purchase we will happily provide a refund (excluding shipping cost) or exchange upon return within 14 days of receiving your order. When trying on your purchase, please ensure you do so at home on the carpet as we're unable to accept returned orders if the item has been worn or damaged after purchase. Return postage is covered by the customer, but we will not ask you to pay for shipping again if you choose to exchange your order for a different size or colour. If we can’t provide you with an exchange, we’ll issue a refund. All refunds are processed via the original method of payment and will be processed within three working days of receipt of the returned order. 

Please email hello@flipslide.com.au or text 0407 521 983 with your order number to arrange an exchange or return.